Reception / Front Office Courses

This program provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. It has provided you new material on the potential impact of automated information technologies on a variety of front office functions. It also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

• Program duration is 3 months.
• This program provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience
• Theory + Practical's in a state of the art class room and a kitchen. All areas consist of a most suitable practical that will make your job steady.
• International Syllabus, which was always monitored by professional and expert hoteliers in Sri Lanka.
• Industry recognized and government approved Certification at end of the course
• Guaranteed jobs for students who will complete the course successfully.